FREQUENTLY ASKED QUESTIONS

Why is my order delayed?

We are a company based out of San Antonio, TX, and as everyone is well aware San Antonio is among one of the top 5 with a massive COVID outbreak. We are doing our absolute best to make sure that all of our products are safe for shipment so there can be some major delays in shipment for some of our products. As of now, all orders are up to date and are being shipped on time, but it can take up to 2 weeks and sometimes longer depending on the product and the availability. We appreciate everyone’s patience during this time and we are doing our best to make sure that orders are shipped out as quickly and safely as possible to avoid any spread. Please know that our warehouse has not had 1 case of the virus and we are continuing our efforts to make sure it stays that way to avoid any more spread of the virus. If you have any questions, please do not hesitate to contact us as soon as possible.

Why was my PayPal authorization approved, but my order has not been shipped?

Please see the “Shipping and Terms” page.

How can I know when a product is in stock?

You are more than welcome to come back and check our site periodically. However, the easiest and fastest way to be notified of an in stock product is to sign up for the notification from the items page.

I am in a different country, can I still make an order?

Currently we are not allowed to ship internationally, but we are working with Spin Master, as well as our other suppliers, to offer shipping these products to other countries.

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There are items in the discontinued section, will these ever come back in stock?

This is not something we enjoy having to say, but sadly there are quite a few products we had in stock that our supplying companies have decided to discontinue. This means that once the item is sold out, it will not be coming back. You will see a difference between certain listings in this group such as “Read More” and items that say “Add to Cart”. The items that have the “Add to Cart” button have very limited and minimal stock. Once this item is sold out, we will no longer be carrying this item. We are leaving this section readily available for anyone who wants to know any information regarding these items. There may be a chance in the future that the companies will have limited stock available, but these chances are slim. We are doing our best to make sure these items are updated per the information we have available.

CONTACT US IF YOU HAVE ANY QUESTIONS